18650 Battery Store Reviews

I placed an order on December 3, 2020 for (2) sets of 18650 IMR batteries and paid for 2-4 day shipping via USPS. It's now December 15th and the package has still not arrived. I called the customer service number on their website last night and the gentleman told me that there's nothing he can do and to wait for the package to arrive, but if it doesn't arrive within the next week they will ship another package. This is unacceptable. I paid for additional for a delivery of 2-4 days, however now i'm stuck with waiting for a package that may never arrive. What a waste of money and time.

WARNING DO NOT PURCHASE BATTERIES FROM THIS PLACE MY ORDER HAS BEEN LOST FOR OVER TEN DAYS AND I'VE MESSAGE THERE CUSTOMER SUPPORT TWO DIFFERENT TIMES AND THEY NEVER RETURNED MY EMAIL OR GOT BACK TO ME AND TO TOP IT ALL OFF THEY ARE USING USPS TO SHIP THE BATTERIES INSTEAD OF UPS!!! STAY CLEAR OF THIS STORE OR YOU'LL BE RIPPED OFF LIKE ME JUST WANTED TO WARN OTHER PEOPLE OUT HERE! GO TO IMR BATTERY STORE THEY TREAT THERE CUSTOMERS RIGHT!!!!

While their prices are good, and they ship very quickly, they ship damaged goods. Of the 10 Sanyo 20700 batteries I purchased, 6 had to be re-wrapped immediately since the wraps were torn. The tears on some were clearly visible and large, so the vendor just didn't care that they were sending clearly damaged goods. Additionally, most of the batteries had dents/creases on the sides, with 2 of them being damaged so significantly that I had to discard them. When I emailed 18650batteries about the issue (and sent photos) I received no response. Will NOT be shopping here again

Excellent communication, fast shipping and fair prices. I received emails when the product was ready to ship, when it did ship, the day it was scheduled to arrive and when it did arrive. I highly recommend the company.